Smart Trips Emergency Ride Home program provides a free ride home from work for employees who have an emergency on a day that they used alternative transportation.
When an employee who used alternative transportation to get to work has an emergency, Smart Trips ERH program will pay for their ride home – up to 60 miles one way. The ERH program does not cover rides for personal errands, pre-scheduled medical or other appointments, or other instances where transportation could have been scheduled in advance. The only side trip allowed would be to pick up a sick child at day care or school on the way home.
Upon joining Smart Trips, you will be provided with access to 2 printable Emergency Ride Home vouchers. If you use these vouchers properly and remain an active participant, you will receive access to an additional voucher each time you use a voucher, up to 5 total vouchers per year between August 1 and July 31.
When can I use a voucher?
Who is eligible?
Vouchers are non-transferable and may not be sold. They are valid only for the participant and on the day for which they are printed.
How do I arrange an Emergency Ride Home?
(If you work at Y-12 or ORNL, please follow the specific procedures for your employer.)
What if I have problems using a voucher? For instance, I can’t get one to print?
Direct questions or concerns to Smart Trips at 215-2916. If you cannot get a voucher to print or if your voucher is denied by the service provider, you may submit a claim for reimbursement by sending your receipt and an explanation of your ERH situation to: Smart Trips ERH Program, 400 Main St, Suite 403, City-County Building, Knoxville, TN 37902
The packet sent in the mail to you upon registration with Smart Trips also includes these instructions.
Failure to follow these guidelines will result in denial of your remaining vouchers and ineligibility for the ERH program for one year.